To call or not to call: comparing results from face-to-face surveys and mobile phone interviews

Dr Nasir Umar; Professor Joanna Schellenberg; Professor Zelee Hill; Antoinette Bhattacharya; Moise Muzigaba; Özge Tunçalp; Nuraddeen Umar Sambo; Abdulrahman Shuaibu; Professor Tanya Marchant

Journal article

To call or not to call: comparing results from face-to-face surveys and mobile phone interviews

by Dr Nasir Umar, Professor Joanna Schellenberg, Professor Zelee Hill, Antoinette Bhattacharya, Moise Muzigaba, Özge Tunçalp, Nuraddeen Umar Sambo, Abdulrahman Shuaibu and Professor Tanya Marchant

published 24 March 2022

Ensuring women receive respectful maternity care requires health facilities to have access to reliable data on women’s experience of care to allow them to continuously improve their service. Traditionally such data are collected from face-to-face surveys. This study explores the use of telephone interviews to generate data on the experience of care.

Download Full article: to call or not to call 429KB

This IDEAS-led study, published in BMJ Global Health, analysed the validity of data generated through telephone interviews, when compared to data generated through exit surveys 14 months before when women were interviewed leaving a health facility after giving birth to a live baby.

The study investigated eight indicators of positive maternity care experience and 18 indicators of negative maternity care experience. The study found that the telephone interviews yield similar sample characteristics as exit interviews, thus presenting an interesting alternative to the more resource and time-intensive traditional face-to-face surveys. When comparing the results however varied estimates were observed. Study authors conclude that alternative hypotheses should be considered including that women’s reported experience may legitimately change over time and women’s confidence to report their experiences may differ by place of interview.

Authors

Dr Nasir Umar

IDEAS Nigeria Country Coordinator and Assistant Professor

Professor Joanna Schellenberg

IDEAS Co-Principal Investigator and Professor

Professor Zelee Hill

Professor

Antoinette Bhattacharya

Moise Muzigaba

Department of Maternal, Newborn, Child and Adolescent Health and Ageing, World Health Organization, Geneve, Switzerland

Özge Tunçalp

Sexual and Reproductive Health and Research, World Health Organizations, Geneva, Switzerland

Nuraddeen Umar Sambo

Data Research and Mapping Consult Limited, Abuja, FCT, Nigeria

Abdulrahman Shuaibu

Office of he Executive Secretary, Gombe State Primary Health Care Development Agency, Gombe, Nigeria

Professor Tanya Marchant

IDEAS Principal Investigator and Professor

Deprecated: Function get_page_by_title is deprecated since version 6.2.0! Use WP_Query instead. in /var/www/vhosts/ideas.lshtm.ac.uk/httpdocs/wp-includes/functions.php on line 6031
Nigeria
Deprecated: Function get_page_by_title is deprecated since version 6.2.0! Use WP_Query instead. in /var/www/vhosts/ideas.lshtm.ac.uk/httpdocs/wp-includes/functions.php on line 6031
Improving measurement
Deprecated: Function get_page_by_title is deprecated since version 6.2.0! Use WP_Query instead. in /var/www/vhosts/ideas.lshtm.ac.uk/httpdocs/wp-includes/functions.php on line 6031
Evidence for policy and practice
Deprecated: Function get_page_by_title is deprecated since version 6.2.0! Use WP_Query instead. in /var/www/vhosts/ideas.lshtm.ac.uk/httpdocs/wp-includes/functions.php on line 6031
Intervention coverage
Deprecated: Function get_page_by_title is deprecated since version 6.2.0! Use WP_Query instead. in /var/www/vhosts/ideas.lshtm.ac.uk/httpdocs/wp-includes/functions.php on line 6031
Research findings

Journal article

Measuring women’s experience of childbirth care

Valid methods for assessing women’s experiences of maternity care are essential to the global efforts toward providing positive childbirth...

Deprecated: Function get_page_by_title is deprecated since version 6.2.0! Use WP_Query instead. in /var/www/vhosts/ideas.lshtm.ac.uk/httpdocs/wp-includes/functions.php on line 6031
Nigeria
Deprecated: Function get_page_by_title is deprecated since version 6.2.0! Use WP_Query instead. in /var/www/vhosts/ideas.lshtm.ac.uk/httpdocs/wp-includes/functions.php on line 6031
Improving measurement
Deprecated: Function get_page_by_title is deprecated since version 6.2.0! Use WP_Query instead. in /var/www/vhosts/ideas.lshtm.ac.uk/httpdocs/wp-includes/functions.php on line 6031
Understanding quality improvement
Deprecated: Function get_page_by_title is deprecated since version 6.2.0! Use WP_Query instead. in /var/www/vhosts/ideas.lshtm.ac.uk/httpdocs/wp-includes/functions.php on line 6031
Evaluation methods
Deprecated: Function get_page_by_title is deprecated since version 6.2.0! Use WP_Query instead. in /var/www/vhosts/ideas.lshtm.ac.uk/httpdocs/wp-includes/functions.php on line 6031
Evidence for policy and practice
Deprecated: Function get_page_by_title is deprecated since version 6.2.0! Use WP_Query instead. in /var/www/vhosts/ideas.lshtm.ac.uk/httpdocs/wp-includes/functions.php on line 6031
Research findings

Journal article

To call or not to call: comparing results from face-to-face surveys and mobile phone interviews

Authors

Related content

Past event

News

Journal article