Understanding quality improvement

Quality Improvement (QI) is the term used for a group of methods that adopts a problem-solving approach to improve health worker performance through review of service delivery processes, planning for improvement and acting upon those plans.

QI is a part of several Bill & Melinda Gates Foundation’s investments in low-income settings, including in Nigeria, Ethiopia and India. But little is yet known about how QI works through, for example, leadership, quality of teamwork, supportive supervision or organisational culture.

IDEAS uses novel qualitative and quantitative approaches in Ethiopia to understand how QI approaches can influence health worker behaviours to improve care and how they affect both the delivery of services and the utilisation of services by patients.

Published content

Past event
Quality of Community Based Newborn Care in Ethiopia

Community-Based Newborn Care (CBNC) is an Ethiopian national initiative launched in March 2013 as a means of bringing life-saving care to mothers...

Report
Changes in maternal and newborn health care in Ethiopia

The aim of this study was to estimate changes in maternal and newborn health care in areas of Ethiopia where implementation projects funded by the Bill & Melinda Gates Foundation were operating.

Report
Changes in maternal and newborn health care in Gombe State, Nigeria

Interactions between families and frontline workers – their frequency, quality, and equity – and coverage of interventions for mothers and newborns in Gombe State, Nigeria.

Blog Post
One house, two doors: Making sure survey numbers represent the people

What a compelling fact! We need facts like this. They help us to understand the health needs of a community and how we should be addressing them....

Blog Post
Measuring content of contacts reveals missed opportunities to deliver quality maternal and newborn health care

Findings have been published in Plos One and the data supporting this analysis are now freely available online. Quality of health care is a big...

Journal article
Adding Content to Contacts: Measurement of High Quality Contacts for Maternal and Newborn Health in Ethiopia, North East Nigeria, and Uttar Pradesh, India

Families in high mortality settings need regular contact with high quality health services. This paper presents a method for estimating the population level coverage of high quality contacts.

Blog Post
Reproductive Health Rights: Collateral damage in the face of Ebola?

The right to health does not mean the right to be healthy…but it does require… policies and action plans which will lead to available and...