Understanding quality improvement

Quality Improvement (QI) is the term used for a group of methods that adopts a problem-solving approach to improve health worker performance through review of service delivery processes, planning for improvement and acting upon those plans.

QI is a part of several Bill & Melinda Gates Foundation’s investments in low-income settings, including in Nigeria, Ethiopia and India. But little is yet known about how QI works through, for example, leadership, quality of teamwork, supportive supervision or organisational culture.

IDEAS uses novel qualitative and quantitative approaches in Ethiopia to understand how QI approaches can influence health worker behaviours to improve care and how they affect both the delivery of services and the utilisation of services by patients.

Published content

Upcoming event
Seminar: The use of social network analysis to study health care provider advice and performance

This review of databases and articles by IDEAS team members, spanning over 26 years and sought to analyse whether and how social network methods...

Past event
Quality of Community Based Newborn Care in Ethiopia

Community-Based Newborn Care (CBNC) is an Ethiopian national initiative launched in March 2013 as a means of bringing life-saving care to mothers...

Report
Changes in maternal and newborn health care in Ethiopia

The aim of this study was to estimate changes in maternal and newborn health care in areas of Ethiopia where implementation projects funded by the Bill & Melinda Gates Foundation were operating.

Report
Changes in maternal and newborn health care in Gombe State, Nigeria

Interactions between families and frontline workers – their frequency, quality, and equity – and coverage of interventions for mothers and newborns in Gombe State, Nigeria.