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Understanding quality improvement

Quality Improvement (QI) is the term used for a group of methods that adopts a problem-solving approach to improve health worker performance through review of service delivery processes, planning for improvement and acting upon those plans.

QI is a part of several Bill & Melinda Gates Foundation’s investments in low-income settings, including in Nigeria, Ethiopia and India. But little is yet known about how QI works through, for example, leadership, quality of teamwork, supportive supervision or organisational culture.

IDEAS uses novel qualitative and quantitative approaches in Ethiopia to understand how QI approaches can influence health worker behaviours to improve care and how they affect both the delivery of services and the utilisation of services by patients. To do this we interview health care providers participating in a quality improvement intervention.

In Lagos, Nigeria our research aims to understand the processes put in place for quality improvement in the public and private sector and in primary and secondary level facilities.

Published content

Blog Post
Leadership in maternal and newborn health: Dr Yashua Alkali Hamza, Nigeria

Since then, she has gained multiple awards for her work in improving the health of children, including the Pediatric Association of Nigeria award,...

Blog Post
Leadership in maternal & newborn health: Dr Tewabech Bishaw

“The Millennium Development Goals bring everyone together working towards a common goal.” Dr Tewabech Bishaw Dr Tewabech Bishaw is an...

Blog Post
Leadership in maternal & newborn health: Dr Shershah Syed

“[My patient] had waited 41 years for treatment. It took me just 20 minutes and 1 stitch to give back her dignity.” Dr Shershah...

Blog Post
A paradigm shift: from healthcare for the elite to healthcare for all

Since independence, India’s public health services have been guided by population norms: a sub centre for every 5000 population, a Primary...